Privacy Policy

METROMED HEALTHCARE CENTRE understands the importance of our clients` private information. We use every available means to protect and secure the confidentiality of every transaction that we collect and hold, whether our clients communicate with us by phone, email or mail. If you have any questions or concerns, we will be pleased to explain our privacy protection procedures. Utilizing the METROMED HEALTHCARE CENTRE website constitutes your acceptance and agreement with this policy, and our right to use the information you submit. METROMED HEALTHCARE CENTRE regularly reviews its policies and procedures. Therefore our Privacy Policy may change from time to time without notice. A copy of all amendments are kept on file at our offices.

PRIVACY PROTECTION LEGISLATION

Two pieces of legislation further ensure the protection of your rights. As a medical treatment centre, METROMED adheres to the PERSONAL INFORMATION PROTECTION AND ELECTRONIC DOCUMENTS ACT and the CANADIAN STANDARDS ASSOCIATION MODEL CODE FOR THE PROTECTION OF PERSONAL INFORMATION. To ensure full accountability, our staff is fully trained in these policies and practices.

HOW METROMED HEALTHCARE CENTRE USES PERSONAL INFORMATION

METROMED HEALTHCARE CENTRE offers phyisiotherapy and rehabilitation services. Gathering personal information is essential to this work. However, we neither sell, rent nor trade our clients` personal information. To do so is a violation of our privacy policy and the relationship of trust we establish with every client. Furthermore, on occasion we may involve medical practitioners outside METROMED HEALTHCARE CENTRE, to help us to provide the additional service(s) your case demands. We bind outside service provider to provide a comparable level of privacy protection as our own.

SECURITY

METROMED HEALTHCARE CENTRE makes use of all the latest computer software security technologies to protect the information in its systems database (including back-ups). Our staff are screened and trained. No unauthorized persons can access our offices or gain unauthorized access to a particular database. When a file is closed, the personal information it contains is erased, beyond retrieval. METROMED HEALTHCARE CENTRE cannot, however, guarantee that no one will overcome our security measures to gain access to your personal data. Criminal hackers are an international problem. We do everything possible to mitigate the problem. However, our clients also share in this responsibility. If you ever have doubts about the legitimacy of METROMED HEALTHCARE CENTRE communication, please contact us immediately. Please be cautious whenever sending personal and confidential information by whatever means, especially over the Internet.

ERRORS AND OMISSIONS

To be effective and successful METROMED HEALTHCARE CENTRE requires accurate, complete and up-to-date information on every client. If you can establish that the information on file is inaccurate, incomplete or out-to-date, we will take reasonable steps to correct it.